Frequently asked questions (FAQs)

When do I receive confirmation of my booking?
In most case, your booking will be confirmed within 12-48 hours. If you book the tour which includes accommodation arrangement, it will take 72 hours. These are explained as the Additional Information on tour activity information page. If confirmation or otherwise is not received within 72 hours, please contact us at trulystartravel@gmail.com.

What is the cancellation policy for these bookings?
For most of day tours and excursions, it would be free cancellation before 12-72 hours of your tour activities. For some trips, there will be a cancellation charge due to the concealing policy of other service providers. This information will be described as the Additional Information on each tour activity information pages.

Which hotel does the activity pick up from?
Most of our sightseeing tours and excursions are private, we will pick up from the place where you are staying. You will need to describe the hotel you are staying at that place as the pick-up information of tour activity when booking the tour.

I am not staying at hotel, can you pick up from private residences?
We do not pick up from private residences. You will need to provide the nearest hotel to where you are staying and enter these details as the pick-up in your booking request.

As a private tour includes hotel pick-up, can you collect us at several hotels?
That depends on locations of these hotels. We can collect you at various hotels if they are not very far from each other. Please contact us before you book activities and you will be informed whether it is possible or not.

What days does this activity operate?
Except for some tour activities, most of our tour activities operate on a daily basis. The days of operation of every travel services can be found at tour activity pages as the brief information.

Are there different times of departure for these activities?
In some city sightseeing activities, you have the option to choose a different time of departures such as morning tour and afternoon tour. The times of departure or operation are found on the activity information page under the brief information title. Please note that departure times of some tour activities are subject to change and reconfirmation for any booked travel is required prior to departure.

Can I get dropped off at a restaurant or somewhere after my activity?
This depends on the tour schedule of this day and which place you want to drop off and will need to be asked directly to local guide on the day of the tour. You will need to check directly with them at the destination, prior to or on the day of travel.

How about information for getting a visa or passport for travelling in Myanmar?
Truly Star Travel does not offer advice or information on visa and will not help you with your visa application. Due to ever-changing visa requirements to Myanmar for different nationalities, we always recommend that you should contact with relevant embassies in your countries for most update advice of applying for a visa. For the latest information about the entry to Myanmar and applying of E visa, please visit the official government website of Ministry of immigration and population: https://evisa.moip.gov.mm.

Is that possible for me to join a private group for taking part in this tour activity?
You cannot join private tour that has already been organized.

Do you have any discount for the group as I am travelling in a group?
We have no discount for the group. Although we describe the prices of tour fare up to 6 people at our activities information as the price details, in some case, we are able to accept a maximum of 9 passengers per booking at one time. For a group of more than 9 people, please send us an inquiry email at info@yangonsightseeing.com.

Does this activity operate on Christmas, Public Holidays and Myanmar New Year holiday?
We operate all travel services at almost every holiday except at Myanmar New Year festival. Our office will close during this festival and some travel service providers may decide at short notice not to operate on these holidays. If you want to travel at that time, please make a booking well in advance.

Can I make my booking when I get there?
It is recommended you pre-book your travel activities. If you wish to wait and book at the destination, you will need to contact us via Email or Phone number once at that destination.

Can I make a booking over the telephone?
Yes, you can make a booking over the telephone. + 95 (9) 253 521 736 / +95 (9) 791 948 862 Email:trulystartravel@gmail.com / info@yangonsightseeing.com. Please note that the operating hours of our office are between 9.00 am - 6.00 pm (GMT+6:30), Monday through Friday.

We don't speak English. What languages guides are available for your sightseeing tour?
Most of the tours and activities that we provided are escorted by an English-speaking guide. If there are any other foreign language guides are available for these activities, this will be described as additional information on our tour activities.

Are you quoted prices for tour activities or travel products are up to date?
All quotes given online are current and up to date.

Is that possible that I book a tour and leave it open-dated as I am not able to decide on this yet?
Yes, it could be possible only for day tours of certain tourist destinations.

The arrival time my international flight has changed, can I rescheduled the time for tour activities?
Most of the case, we can reschedule the date and time of your tour activities at any time.

Are there discounts if I book more than one tour?
No, we cannot offer any discount for multiple bookings.

Can you arrange a customized tour for me and my group?
Although we offer a wide range of private tours and activities, we can arrange a customized tour for you, please contact us at info@yangonsightseeing.com.

Do these activities provide pick up from the airport?
Most of our tour activities do not provide airport pick-ups as most city airports are located far away from the downtown area. If an activity does offer airport pick-ups, this information will be described as additional information about your tour activities.

Can I cancel my booking?
Cancellations will be handled on a case-by-case basis. We describe it as cancellation at each of tour activities page.

From - To
Distances in miles
From - To
Distances in miles
Yangon - Mandalay
= 395
Yangon-Nyaung shwe(Inle)
= 409
Yangon - Pyay
= 178
Yangon – Nyaung U
= 404
Yangon - Bagan
= 404
Yangon – Mawlamyine
= 193
Yangon - Myawaddy
= 282
= 50
Yangon - Hpan-an
= 183
= 546
Mandalay - Bagan
= 122
Yangon – Kyaikhtiyo
= 108
Mawlamyine - Hpan
= 36

Cheap city tour packages

Truly Star offers private day trips at many tourist destinations in Myanmar including Yangon, Bagan, Mandalay and Inle Lake. Our tours include selective sightseeing tours, best day trips, excursions, hotels and transfers and knowledgeable guide to the best sightseeing places of many major tourist cities of Myanmar. We care about your trips to Myanmar in a professional and friendly manner that is recommended by all our valuable guests.

Book now your remarkable guided day trips and excursions in Myanmar and have unforgettable travel experience with us.
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A-4,404,Hnin Si Road,Bolane Aungmingalar Quarter, Tamwe, Yangon ,Myanmar.11211
(959)253521736, (959)791948862
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